Do you pay the ransom?
We do not condone nor support paying the perpetrator's demands as they may be used to support other nefarious criminal activity, and there is never any guarantee to obtain the keys, or if obtained, they may not work.
Unfortunately, most ransomware uses strong encryption algorithms which make it difficult if not impossible to break. In these scenarios, payment of the demand can be explored as a last resort scenario to restore your data. We find it important that you ultimately make this decision armed with threat intelligence we gather from previous ransomware incidents. This data helps you make informed decisions based on the threat actors previous history of delivering a working decryption utility.
Further reading: Pros and cons of paying ransomware